{"id":4186,"date":"2023-10-02T20:52:55","date_gmt":"2023-10-03T01:52:55","guid":{"rendered":"https:\/\/www.sertracen.com.pa\/preguntas-frecuentes\/"},"modified":"2026-02-04T16:54:34","modified_gmt":"2026-02-04T21:54:34","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.sertracen.com.pa\/en\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; animation_delay=&#8221;500&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; el_class=&#8221;content-home-banner&#8221;][vc_column conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_row_inner animation_delay=&#8221;500&#8243; el_class=&#8221;content-home-banner_img all-page&#8221;][vc_column_inner css=&#8221;.vc_custom_1696258684851{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_single_image image=&#8221;3995&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1697830336264{margin-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner wrap_container=&#8221;yes&#8221; animation_delay=&#8221;700&#8243; el_class=&#8221;content-home-banner_textos all-page&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Frequent questions&#8221; font_container=&#8221;tag:h3|font_size:2.3rem|text_align:left|line_height:2.5rem&#8221; use_theme_fonts=&#8221;yes&#8221; text_transform=&#8221;text-uppercase&#8221; skin=&#8221;secondary&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css=&#8221;.vc_custom_1696279528204{padding-top: 35px !important;padding-bottom: 50px !important;}&#8221;][vc_row wrap_container=&#8221;yes&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css=&#8221;.vc_custom_1695309880839{padding-top: 25px !important;padding-bottom: 10px !important;}&#8221;][vc_column animation_delay=&#8221;300&#8243; animation_type=&#8221;fadeIn&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;]<div class=\"porto-u-heading titulo-formato  wpb_custom_a03e9919cf5894a135299687269601cd porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0 \"><div class=\"porto-u-main-heading\"><h2 data-plugin-animated-letters data-plugin-options=\"{&quot;startDelay&quot;:100,&quot;minWindowWidth&quot;:100,&quot;animationName&quot;:&quot;fadeIn&quot;}\" >Questions<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\">Frequent<\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>[vc_column_text]Tienes dudas, interrogantes sobre c\u00f3mo realizar tus tr\u00e1mites de licencia y sobre la documentaci\u00f3n que debe presentar, ac\u00e1 te respondemos algunas preguntas frecuentes:[\/vc_column_text][\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_column][vc_tta_accordion title_tag=&#8221;h5&#8243; section_title_tag=&#8221;h5&#8243; style=&#8221;flat&#8221; color=&#8221;white&#8221; spacing=&#8221;5&#8243; c_icon=&#8221;triangle&#8221; c_position=&#8221;right&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;preguntas-frecuentes&#8221;][vc_tta_section title=&#8221;1. What is control number?&#8221; tab_id=&#8221;1696278982731-aa0e4117-f245&#8243;][vc_column_text]The license control number is the number that appears on your current license. You can find it here, as shown in the image.[\/vc_column_text][vc_single_image image=&#8221;3967&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;2. What is the certificate number or driving school certificate number?&#8221; tab_id=&#8221;1696278982751-01380791-9bd9&#8243;][vc_column_text]The certificate number, or driving school certificate number, is the number that appears on the certificate printed by the driving school. This applies to First Time License procedures and Extension of License Categories.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;3. Why doesn&#8217;t the appointment system allow me to schedule one, after the procedure has been selected?&#8221; tab_id=&#8221;1696279533139-dbf7dada-28c3&#8243;][vc_column_text]In order to generate your appointment, you must meet all the requirements defined to carry out the procedure. You can see the requirements for each procedure on our website, Driver&#8217;s License section.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;4. Can I reschedule an appointment for another branch?&#8221; tab_id=&#8221;1696279532980-36b115f4-4549&#8243;][vc_column_text]If you have an appointment, and you want to change the branch, you must cancel the current appointment and generate a new one.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;5. How do I pay my license fee, payment arrangement fee or pending receipt at an ATM?&#8221; tab_id=&#8221;1696279532835-07d2b8dc-ebc5&#8243;][vc_column_text]For other payments, check this other guide:<br \/>\n<a href=\"https:\/\/linkprotect.cudasvc.com\/url?a=https%3a%2f%2fwww.telered.com.pa%2fsistemaclave%2fpersonas%2f%23flipbook-df_11587%2f1%2f&amp;c=E ,1,gxhrBi11O75LgMACzxAmpjPYCDzbZhaISLlB84MVzRKSxo4p038jBrWMFVa7WYon__QEzd0r2mATtHW7KJKo0PmFwVsokddGLB6WT2eTPoqSHu_L&amp;typo=1\" target=\"_blank\" rel=\"noopener\">https:\/\/www.tel ered.com.pa\/sistemaclave\/personas\/#flipbook-df_11587\/1\/<\/a><\/p>\n<p>In the case of pending payment bills, we suggest that you review your history on the following page: <a href=\"https:\/\/www.licencia.com.pa\/\" target=\"_blank\" rel=\"noopener\">https :\/\/www.licencia.com.pa\/<\/a> . You can pay bills within our procedures portal or through an ATM. Since you have a bill pending payment and it does not appear in your history that you wish to pay it, you must go to an ATTT office so that they can proceed to capture it.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;6. Can the requested contact number be a cell phone number or a landline number?&#8221; tab_id=&#8221;1696279532673-129dc8a0-73e6&#8243;][vc_column_text]You can provide either of the two, a cell phone number or a home or office landline number.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;7. What should I do to request my duplicate procedure?&#8221; tab_id=&#8221;1696279532589-7b51f19a-878c&#8221;][vc_column_text]To request a duplicate due to loss or misplacement of a license, fill out the following form: <span lang=\"ES-PA\"><a href=\"https:\/\/www.licencia.com.pa\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.sertracen.com.pa\/tramite-para-duplicado-en-linea\/&amp;source=gmail&amp;ust=1592583813580000&amp;usg=AFQjCNHNizGFMxK_pCkhLiJ5DkEB6vqzdQ\">\u00a0https:\/\/www.licencia.com.pa\/<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;8. What are the branch hours?&#8221; tab_id=&#8221;1696279532519-6a258258-a880&#8243;][vc_column_text]You can see our schedules on our website, <a href=\"http:\/\/www.sertracen.com.pa\/sucursales-sertracen\">http:\/\/www.sertracen.com.pa\/sucursales-sertracen\/<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;9. How can I make an appointment?&#8221; tab_id=&#8221;1696279532323-3ef235f4-c3bc&#8221;][vc_column_text]You will be able to make your appointment only through the portal <a href=\"https:\/\/www.licencia.com.pa\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.licencia.com.pa\/ <\/a> by following the steps required in the form.<\/p>\n<p><strong>You can access our tutorial videos on how to make an appointment at: <\/strong><a href=\"https:\/\/www.youtube.com\/channel\/UCF3HzJivyg53caMkQ4SI8TQ\" target=\"_blank\" rel=\"noopener\">https:\/\/www.youtube.com\/channel\/UCF3HzJivyg53caMkQ4SI8TQ<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;10. What should I do to request my procedure for the first time, requirement and appointment link?&#8221; tab_id=&#8221;1696279532168-93119fec-c3ba&#8221;][vc_column_text]Before making your appointment, you can check the requirements at the following link <a href=\"http:\/\/www.sertracen.com.pa\/licencia-primera-vez\">www.sertracen.com.pa\/licencia-primera- once<\/a> and make your appointment through the following link <a href=\"https:\/\/www.licencia.com.pa\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.licencia .com.pa\/<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;11. What are the authorized laboratories?&#8221; tab_id=&#8221;1696279532003-7c0bdcea-a326&#8243;][vc_column_text]You can see on our website the authorized laboratories at: <a href=\"http:\/\/www.sertracen.com.pa\/laboratorios-autorizados\/panama\/\">http:\/\/www.sertracen.com.pa\/laboratorios -authorized\/panama\/<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;12. What are the authorized driving schools?&#8221; tab_id=&#8221;1696279531837-23f3083e-74cc&#8221;][vc_column_text]You can see on our website the authorized driving schools in:<br \/>\n<a href=\"http:\/\/www.sertracen.com.pa\/capacitacion-teorica-y-practica\/\">http:\/\/www.sertracen.com.pa\/capacitacion-teorica-y-practica\/&lt;\/a &gt;[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;13. Where can I check my tickets?&#8221; tab_id=&#8221;1696279531652-90e99b40-41a3&#8243;][vc_column_text]<em>You can check your tickets on our website, by clicking on the top right <\/em><i>\u201cCheck your driving history and pending violations\u201d <\/i> <\/a><a href=\"http:\/\/www .historial.licencia.com.pa\/historial\/historial.jsf\" target=\"_blank\" rel=\"noopener\">http:\/\/www.licencia.com.pa\/historial\/historial.jsf <\/a><a href=\"http:\/\/www.sertracen.com.pa\/capacitacion-teorica-y-practica\/\">[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;14. If I don&#8217;t hear out of one ear, can I get a driver&#8217;s license?&#8221; tab_id=&#8221;1696279531212-74dfbf37-d0e3&#8243;][vc_column_text]It may be that you have some problems, since the hearing test puts you on headphones so that you can identify sounds, the sounds change from the left and right side, it is necessary to pass this test to obtain your license.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;15. I am a foreigner with residence, but I have a driver&#8217;s license type a, b, c and identification card, do I want to know if I can get the E1 license?&#8221; tab_id=&#8221;1696279990268-f0755e68-b05f&#8221;][vc_column_text]No, no foreigner can opt for the required transport categories (E1, E2, E3).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;16. Do retirees have any type of special attention when they arrive or is it by shift?&#8221; tab_id=&#8221;1696279990098-ceccb93f-c0c7&#8243;][vc_column_text]If retirees have their special line, they are served as a priority.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;17. When making my appointment online, do you tell me the date and time?&#8221; tab_id=&#8221;1696279989918-ffe4099e-8a55&#8243;][vc_column_text]Yes, you will receive an email with all the details of your appointment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;18. What are the requirements for the First Time procedure?&#8221; tab_id=&#8221;1696279989062-52ac9f07-9124&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]You can see the requirements at the following address: <\/a><a href=\"https:\/\/www.sertracen.com.pa\/en\/licencia-de-conducir-primera-vez\/\">First time driver&#8217;s license<\/a><a href=\"http:\/\/www.sertracen.com.pa\/capacitacion-teorica-y-practica\/\">[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;19. What are the requirements for a youth permit?&#8221; tab_id=&#8221;1696280107045-673a178d-8f62&#8243;][vc_column_text]You can see the requirements at the following address:<br \/>\n<\/a><a href=\"http:\/\/www.sertracen.com.pa\/permiso-de-conducir\/\">http:\/\/www.sertracen.com.pa\/permiso-de-conducir\/<\/a><a href=\"http:\/\/www.sertracen.com.pa\/capacitacion-teorica-y-practica\/\">[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;20. What are the requirements for renewal?&#8221; tab_id=&#8221;1696280106836-20690280-b1da&#8221;][vc_column_text]You can see the requirements at the following address:<br \/>\n<\/a><a href=\"http:\/\/www.sertracen.com.pa\/renovacion-de-licencias\/\">http:\/\/www.sertracen.com.pa\/renovacion-de-licencias\/<\/a><a href=\"http:\/\/www.sertracen.com.pa\/capacitacion-teorica-y-practica\/\">[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;21. What are the requirements for Duplicates?&#8221; tab_id=&#8221;1696280106636-c0068751-e356&#8243;][vc_column_text]You can see the requirements at the following address:<br \/>\n<\/a><a href=\"http:\/\/www.sertracen.com.pa\/duplicados-de-licencias\/\">http:\/\/www.sertracen.com.pa\/duplicados-de-licencias\/<\/a><a href=\"http:\/\/www.sertracen.com.pa\/capacitacion-teorica-y-practica\/\"><br \/>\nTo request a duplicate due to loss or misplacement of a license, fill out the following form: <\/a><a href=\"https:\/\/www.sertracen.com.pa\/tramite-para-duplicado-en-linea\/\">https:\/\/www. sertracen.com.pa\/tramite-para-duplicado-en-linea\/<\/a><a href=\"http:\/\/www.sertracen.com.pa\/capacitacion-teorica-y-practica\/\">[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;22. What are the requirements for expansion?&#8221; tab_id=&#8221;1696280246349-46a48b22-41c6&#8243;][vc_column_text]You can see the requirements at the following address:<br \/>\n<\/a><a href=\"http:\/\/www.sertracen.com.pa\/ampliacion-de-licencias\/\">http:\/\/www.sertracen.com.pa\/ampliacion-de-licencias\/<\/a><a href=\"http:\/\/www.sertracen.com.pa\/capacitacion-teorica-y-practica\/\">[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;23. What are the requirements for exchanging a Spanish driver&#8217;s license?&#8221; tab_id=&#8221;1696280246160-67e9e69a-aa7f&#8221;][vc_column_text]You can see the requirements at the following address:<br \/>\n<\/a><a href=\"http:\/\/www.sertracen.com.pa\/requisitos-de-licencia-tipo-a-b-c-d\/\">http:\/\/www.sertracen.com.pa\/requisitos-de-licencia-tipo-a-b-c-d\/<\/a><a href=\"http:\/\/www.sertracen.com.pa\/capacitacion-teorica-y-practica\/\">[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;24. What are the license categories in Panama?&#8221; tab_id=&#8221;1696280245987-48c05c03-8793&#8243;][vc_column_text]You can see the categories by entering:<br \/>\n<\/a><a href=\"http:\/\/www.sertracen.com.pa\/categorias-de-licencias\/\">http:\/\/www.sertracen.com.pa\/categorias-de-licencias\/<\/a><a href=\"http:\/\/www.sertracen.com.pa\/capacitacion-teorica-y-practica\/\">[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;25. What are the questions of the theory test?&#8221; tab_id=&#8221;1696280106200-19173e76-a17a&#8221;][vc_column_text]Puedes descargarlas en los siguientes enlaces:<\/a><\/p>\n<ul>\n<li>Versi\u00f3n en espa\u00f1ol:\u00a0<a href=\"https:\/\/www.sertracen.com.pa\/wp-content\/uploads\/2023\/10\/preguntas-teoricas-de-examen.pdf\" target=\"_blank\" rel=\"noopener\">Descargar aqu\u00ed<\/a><\/li>\n<li>English version:\u00a0<a href=\"https:\/\/www.sertracen.com.pa\/wp-content\/uploads\/2023\/10\/theoretical-exam-questions.pdf\" target=\"_blank\" rel=\"noopener\">Download here<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; animation_delay=&#8221;500&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; el_class=&#8221;content-home-banner&#8221;][vc_column conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_row_inner animation_delay=&#8221;500&#8243; el_class=&#8221;content-home-banner_img all-page&#8221;][vc_column_inner css=&#8221;.vc_custom_1696258684851{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_single_image image=&#8221;3995&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1697830336264{margin-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner wrap_container=&#8221;yes&#8221; animation_delay=&#8221;700&#8243; el_class=&#8221;content-home-banner_textos all-page&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Frequent questions&#8221; font_container=&#8221;tag:h3|font_size:2.3rem|text_align:left|line_height:2.5rem&#8221; use_theme_fonts=&#8221;yes&#8221; text_transform=&#8221;text-uppercase&#8221; skin=&#8221;secondary&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; 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